Return & Refund Policy
At NutriGroo™, we believe in powering your day with vibrant freshness and complete confidence in every purchase. Our goal is to provide a hassle-free, transparent experience, so you always feel energized and taken care of.
Here's everything you need to know about returns and refunds:
📅 30-Day Satisfaction Guarantee
We stand behind our products with a 30-Day Satisfaction Guarantee. If you're not happy with your Juice Cup, we'll do our best to make it right — whether that means troubleshooting tips, a replacement, or a refund depending on the situation.
Please note:
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Refunds require clear photo/video evidence of product usage and results to qualify
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Shipping fees are non-refundable
📦 Returns
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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You must request a return within 14 days after delivery
If your item qualifies:
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Send a photo of the unopened product to our support team
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Once approved, we'll send the return address and instructions
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After receiving and inspecting the return, we'll process a full refund of your order subtotal (excluding shipping)
🕒 Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ We are unable to accept returns of opened or used products due to safety and hygiene reasons.
🔋 Safety & Hygiene Policy
To protect the health and safety of all our customers, we do not accept returns of used electronic items. This helps us ensure that every Juice Cup you receive is fresh, clean, and safe to use.
💥 Damaged or Defective Items
If your Juice Cup arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.
To help us process this quickly, please include:
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A brief description of the issue
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A clear photo of the item and packaging
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Your order number
📦 Shipping Times
We do our best to ship your orders as quickly as possible — once an order is placed, it's promptly processed and handed off to our shipping partners.
Please note the estimated transit times below (business days):
| Region | Estimated Delivery |
|---|---|
| United States | 5-18 business days |
| United Kingdom | 7-18 business days |
| Australia | 7-18 business days |
| Canada | 7-18 business days |
| Europe | 7-18 business days |
| Asia | 7-18 business days |
❓ Need Help?
Our Customer Support Team is available 24/7 to help with any questions about your order, product concerns, or returns.
On weekends, response times may be slightly longer (up to 48 hours) due to reduced staffing.
📧 Reach us at: hello@nutrigroo.com
Thank you for choosing NutriGroo™ — we're honored to fuel your fresh, healthy lifestyle.